Professional Experience

• • Co-developed strategic global operational plan to support Philanthropy investments of corporate resources, company-wide.
  • Co-lead the Bay Area Workplace Solutions Y2K initiative, developed and implemented the Regional Facility DRRP, and helped create the Corporate Business Continuity Task Force to standardize processes between Global Risk Management, Environmental Health and Safety, Facilities, and HP Businesses
  • Conceived and implemented a US-wide call management approach, utilizing virtual learning tools that improved customer satisfaction by 40%
  • Led a virtual national team in the development and implementation of a Change Management strategy for the Americas
  • Co-developed a support model for the Professional Services Organization and created an administrative position in support of this strategy throughout North America
  • Helped create a Security Awareness Manual and a Risk Assessment tool for field management and implemented a program nationally

Career History

• • • Philanthropy Finance/Operations Manager
    • Site Property Manager
    • Branch Business Manager
    • Lease Credit/Collections Manager

• • • National Credit Manager

• • • Vice-President, Commercial Real Estate Loans

Education

• • B.A. Management, St. Mary’s College
  • B.S. Finance, California State University